Frequently Asked Questions
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Find frequently asked questions in the tabs below.
Products & Quality
Yes, all our oils, spreads and cosmetics are organically grown and bear official labels guaranteeing their traceability and quality.
- Emile Noël : organic virgin oils and culinary specialties.
- Emma Noël : natural and organic cosmetic care.
Some products naturally contain nuts, sesame seeds, or gluten. The complete list of ingredients is always provided on each product page.
Yes, our workshops are located in the South of France, where we have been pressing oils and developing our recipes since 1920.
Orders & Payments
We accept bank cards (Visa, Mastercard, Amex), PayPal, as well as payments via Apple Pay and Google Pay.
If your order has not yet been shipped, you can quickly contact us by email or via the contact form to modify or cancel it.
Delivery
Orders are prepared within 24 to 48 hours. Delivery usually takes 2 to 5 business days depending on the chosen carrier.
We work with Colissimo, Mondial Relay and Chronopost to offer you several delivery options.
Yes, we deliver to several European countries. Fees and delivery times vary depending on the destination.
Returns & Refunds
Yes, you have 14 days after receipt to return your unopened products to us.
Contact our customer service for return instructions. Products must be returned in their original packaging.
Once the return is validated, the refund is made within 7 to 10 working days to the original payment method.
Commitments & Values
Yes, we support fair and sustainable supply chains in partnership with producers from all over the world.
Our glass bottles and packaging are recyclable. We are also working to reduce the environmental impact of our packaging.
Our oils are cold-pressed and our cosmetics are formulated with natural ingredients, in compliance with the strictest quality standards.


